Shipping & returns
To send
We usually ship your orders within 1 to 5 business days. Otherwise we mention this with the product or we will inform you.
The delivery time is stated with the article.
This can deviate due to circumstances such as holidays, days off, strikes from post etc.
With a number of articles you will be notified about the delivery time.
Returns
Van den Broek Billiards has a 14-day trial period. After receiving your order you have 14 days to decide whether you want to keep the product. When you decide to return the product, you must make this known within a period of 14 days (see steps below). Then you have 14 days after registration of your return to return the order (see steps below). You will return the amount you paid within 14 days after return. Costs for return shipments are not reimbursed.
If you wish to exercise your right of withdrawal, you must follow the following steps;
1). Within 14 days of receiving your order, contact our return department via [email protected]. State:
Address data
Invoice number
Reason for return (optional)
Bank account number
2). After confirming our customer service, you send your product back to us within 14 days. In original unopened packaging. You must also send a copy of the invoice with clearly stated your bank account number where we can refund the purchase price.
3). As soon as we have received your goods in good order, you will receive a confirmation within 5 working days. We will then refund the purchase price as soon as possible, but within 14 days after receipt of the return shipment.
Article 4: Delivery and transition risk
4.1 Delivery times of supplier never form deadlines. This means that insofar as the supplier fulfills obligations within a reasonable period after the expiry of a period, there is no shortcoming by the supplier.
4.2 Shipments are made via parcel services and transporters. The customer is obliged to check the delivered goods both quantitatively and qualitatively on receipt. Any shortages or damage must be made known to the supplier in writing in accordance with article 7 of these terms and conditions of delivery.
4.3 Unless otherwise agreed in writing, delivery of goods takes place "ex factory or warehouse". Insofar as in addition to delivery of goods also assembly work or repairs take place, the customer must ensure that the assembly can start expeditiously, among other things by making the workplace easily accessible for personnel of the supplier and the materials to be supplied. In addition, the customer is obliged to provide the necessary power connections and good work light, if necessary to provide auxiliary tools such as hoisting equipment and scaffolding and to ensure that work by third parties can not impede or delay the progress of the work of the supplier.
4.4 The assembly work or repairs or maintenance carried out at the customer shall be deemed to have been completed and delivered, if the supplier has informed the customer that the assembly work has been carried out and the customer has approved the assembly work and / or the customer takes the assembled goods into use.
4.5 The Supplier is authorized to engage third parties (subcontractors) for the delivery and assembly.
4.6 From the time of delivery of goods or assembly work, the risk passes to the customer.
4.7 The transport of goods shall, unless otherwise agreed and subject to deliveries to private individuals, always take place at the risk of the customer, even if carriage paid delivery has been agreed. This also applies when the carrier states on consignment notes, transport addresses etc. the clause that all transport damage is for the account and risk of the supplier.
Article 5: Exchange, return shipments or complaints
5.1 The goods may be exchanged within 14 working days, provided the articles and packaging are undamaged. Exception are articles that have been specially edited for you or ordered especially for you. Within 30 days after receiving the return shipment, the amount due will be transferred to you. The costs of assembly and shipping / return shipping costs are at your own expense. For parcel post the regular shipping costs can be found at the parcel service. If we have the package returned by GLS the costs are up to 5 kg € 8.50, up to 10 kg € 15.00, up to 30 kg € 25.00. The costs for assembled products are calculated on hourly wage, which is € 70.00 per hour including VAT and excluding KM. For revocation you must complete this form and send it here.
5.2 If an item is incorrect or delivered incorrectly, the total purchase price will be refunded. The return shipment must then take place as soon as possible, in any case within 30 days after you have notified us of your complaint. The article and the packaging must of course be undamaged and in original condition. Possible costs may be charged if the product is damaged.
5.3 We try to display the products as truthfully as possible. You should always take into account any minor differences. Pay attention; colors may vary due to material, monitor settings etc.
5.4 We request you to check the delivered products as soon as possible. If you have complaints about an article and / or service supplied by us, please contact us at [email protected]. We will then process your complaint and find a solution as soon as possible. By telephone or e-mail you will be informed of a possible solution of your complaint.